Return & Refund Policy

The returned Goods will be examined with the receipt altogether. The returned Goods must be in good condition. The packaging should also be in its original state and shipping container as per received. We cannot offer a refund once the product has been used or damaged by the Buyer. TG Mall will not be responsible for any shipment lost during the return transit. Once we have examined and confirmed the returned Goods, the Buyer will receive their refund within 7 Days after the confirmation.

 

Kindly return your purchased Goods to the following address:

Syarikat Thong Guan Trading Sdn Bhd (29442-K)

57, Main Road, Sungai Lalang,

08100 Bedong,

Kedah.


Do contact us at tea@thongguan.com or +604-4422020 if you have any questions or doubts.